Contact Us
Got a question about how sweeps coins redemptions work, spotted something out of date in one of our reviews, or want to flag a new sweepstakes casino we haven't covered yet? This page tells you how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact Sweepstakes Casinos is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to tell us:
- Which page or review your question relates to
- The name of the sweepstakes casino involved, if applicable
- Roughly what you were trying to do — for example, redeeming Sweepstakes Coins, checking eligibility in your state, or comparing welcome offers
That context lets us point you to the right answer or, where a review needs updating, get it corrected faster.
What we can help with
We're an independent comparison site, not an operator, so there are limits to what we can do. Here's a rough guide to what a message to us can and can't resolve:
| Question type | Can we help? |
|---|---|
| Corrections to our reviews or ratings (e.g. an offer has changed) | Yes — we'll verify and update |
| General questions about how the Gold Coins / Sweepstakes Coins model works | Yes — happy to explain the basics |
| Suggestions for sweepstakes casinos to review | Yes — we take reader tips into account |
| Redeeming a prize, verifying your ID, or a stuck withdrawal | No — this sits with the operator's own support team |
| Deleting or reactivating an account on a specific casino | No — contact that casino directly |
| Legal advice on whether a site is available in your state | No — check the operator's terms or your state's guidance |
If your issue is with a specific platform — a coin package that didn't credit, a redemption threshold you don't understand, or identity verification — that has to go through the casino's own support channels, since we don't hold account details or process transactions on anyone's behalf.
Before you write in about redemptions
Because this site focuses on how quickly sweepstakes casinos process redemptions, we get a fair number of messages asking why a specific request is taking longer than expected. A few things worth checking first, since they cover most of the common causes:
- Whether your identity verification (government-issued ID, and sometimes proof of address) has been fully approved by the operator
- Whether you've met the platform's minimum redemption threshold
- Whether your state is one the operator excludes or restricts — eligibility varies by site and by state, and lists of excluded states do change
- Whether the delay is simply within the processing window the operator states in its own terms
If those all check out and you're still stuck, the operator's support desk is the right place to escalate — not us, since we can't see individual account activity.
Other useful pages
Depending on what brought you here, one of our other pages might answer your question faster than an email round-trip:
- If you're wondering how we choose and score the casinos we cover, our About Us page explains our approach
- If you'd like guidance on keeping play in check or want links to support resources, see Responsible Gambling
- For the legal wording around use of this site, our Terms and Conditions page has the details
Feedback shapes our reviews
Sweepstakes casino offers, eligible states, and redemption processes change fairly often, and operators don't always announce updates loudly. If you've noticed a welcome offer that no longer matches what's advertised, a state that's been added or dropped from an operator's eligibility list, or a redemption process that's changed, telling us helps keep our coverage accurate for the next reader. We can't promise every suggestion leads to an immediate change, but we do read and weigh every message that comes in.